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Privacy Policy

At The Cohen Company, we are committed to protecting the privacy and security of our users’ personal information.

1. INFORMATION WE COLLECT

Personal Information

When you interact with our website or SMS messaging service, we may collect:

• Name
• Email address
• Postal address
• Phone number
• Mobile device information
• Consent preferences for communications

Usage Information

We collect non-personal information about your interactions, including:

• IP address
• Browser type
• Operating system
• Pages visited
• SMS message interaction data
• Device type and mobile carrier information

2. HOW WE USE YOUR INFORMATION

Service Provision

We use collected information to:

• Provide website and SMS messaging services
• Send community updates, event notifications, and relevant resources
• Respond to your inquiries
• Manage your SMS messaging preferences

Improvement and Analytics

We analyze usage data to:

• Improve website and SMS service functionality
• Enhance user experience
• Develop new features and services
• Understand communication preferences

3. INFORMATION SHARING AND PROTECTION

Data Protection Commitment

We are committed to protecting your privacy:

• We do not share your mobile information with third parties for marketing purposes without your explicit consent
• We do not sell or transfer your personal information to external organizations without your consent, except as required by law
• We have strict policies in place to prevent unauthorized sharing of your data
• We regularly audit our data sharing practices to ensure compliance

Third-Party Service Providers

We may share your information with:

• SMS messaging platform providers
• Web hosting services
• Analytics services
• Customer support tools

These service providers are contractually bound to:

• Use your information solely for providing services to us
• Maintain strict confidentiality
• Implement appropriate security measures
• Not use your data for their own marketing purposes

Legal Compliance

We may disclose your information:

• When required by law
• In response to legal processes
• To protect our rights, property, or safety
• To comply with regulatory requirements

4. DATA SECURITY

Security Measures

We implement comprehensive security protocols:

• Encryption for data transmission
• Secure storage of personal information
• Regular security audits
• Access controls for sensitive data
• Protection against unauthorized access or disclosure

SMS Messaging Security

For SMS communications, we:

• Use secure, compliant messaging platforms
• Limit data collection to essential information
• Provide clear opt-out mechanisms
• Protect mobile phone numbers with industry-standard encryption

5. YOUR CHOICES AND CONTROL

SMS Communication Opt-Out

You have complete control over your SMS communications:

• To opt out of SMS communications, reply ‘STOP’ to any message you receive from us
• After sending ‘STOP’, you will receive one final message confirming your unsubscription
• You can rejoin our SMS program at any time by signing up through our website
• Message frequency: Up to 4 messages per month
• Message and data rates may apply

Marketing Communications

We respect your communication preferences:

• You can opt out of marketing communications at any time
• Opting out of SMS messages does not automatically opt you out of other communications
• Each marketing channel (email, SMS, postal mail) has its own opt-out process
• We process opt-out requests within 10 business days

Data Access and Control

You maintain control of your personal information:

• Request access to your personal information
• Correct or update your details
• Request deletion of your information
• Withdraw consent for data processing
• Review and modify your communication preferences

6. SMS MESSAGING SPECIFIC TERMS

• Message frequency: Up to 4 messages per month
• Carrier message and data rates may apply
• You can get help by texting “HELP”
• Standard carrier charges apply to SMS communications

7. CHANGES TO PRIVACY POLICY

We may update this policy periodically. Material changes will be:

• Posted on our website
• Communicated via email or SMS
• Effective immediately upon posting

By using our website or SMS service, you consent to the collection and use of your information as described in this Privacy Policy.

Contacting Us

If there are any questions regarding this privacy policy you may contact us at 

http://www.thecohencompany.com/contact_us.html

864-679-9399 

Last Updated: 6/18/25